Festival of Arts / Pageant of Masters, Laguna Beach, CA
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Dependable, Time-Tested Reliability:
For 10 consecutive years (2002-2012), Infinity R&D provided a full suite of webmaster services including:
- Site Design
- Content Management
- Graphic Design
- Email-based Marketing Brochures, featuring click-thru tracking, for a 50k opted-in member mailing list
- Two Custom Online Ordering Portals
- Administrative Back-office Portal
- SQL Services
- SmarterMail Server
- SEO including Google Webmaster Services and Analytics Reporting
- Abuse@ Compliance and Responsiveness
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Online Ticket Ordering System
Highlights:
- Developed an Online Ticket Ordering System to replace paper, mail-in ordering system.
- Since its launch in December 2002, an average of $ 2,000,000 in orders per season were processed through the website.
- Employed ASP, Microsoft SQL, VBscript and JavaScript to dynamically render a robust and flexible solution.
- Our efforts allowed client to avoid utilizing expensive third-party ticketing solutions, thereby enabling continued usage of their legacy box office system.
- Website and database adhered to Payment Card Industry (PCI) Data Security Standards.
- Website adhered to Accessibility Standards
Administrative Portal Features:
- Provided an SSL-secured environment to protect customer credit card and other personal- and business-related data.
- User/Password secured administrative back-office web portal that included the ability to:
- Manage orders (confirm, change, override, delete).
- Assign batch numbers and track deposit data per box office personnel.
- Generate various analytical reports against order data.
- Auto-generate email confirmations to customers, as administrative personnel processed orders.
- Manage show dates, seating sections and event pricing.
- Optionally define coupon codes which affect order pricing, at order- and ticket-level.
- Manage sold-out information. This data, in harmony with the event pricing data,
dynamically affected the pricing grid while also preventing patrons from ordering dates/sections
that management had deemed "sold out".
- Configure future events. The system will automatically enable/disable an event from appearing on the ordering page. Moreover, an event can be configured to appear (for example) today but not allow orders to be placed until a week later.
Patron-Friendly Features:
- Provided an SSL-secured environment to protect customer credit card and other personal data.
- Ability to include coupon codes which, after validated, affect order pricing.
- Available seating per event is graphically presented, using a dynamic layout of the areas which changes color based on availability.
- Retain order information while patron continues to shop. Order summary is displayed during checkout.
- When configured, patron can click "More Info" hyperlinks to receive more information about a particular event.
- Patron is walked through the following steps: Select Items, Collect Customer Identification, Review Order, Collect Payment Information, Receipt.
Online Event Ordering System
Highlights:
- Developed an Online Event Ordering System.
- Employed ASP, Microsoft SQL, VBscript and JavaScript to dynamically render a robust and flexible solution.
- Our efforts allowed client to avoid utilizing expensive third-party event solutions, thereby enabling continued usage of their legacy box office system.
- Website and database adhered to Payment Card Industry (PCI) Data Security Standards.
- Website adhered to Accessibility Standards
Administrative Portal Features:
- Provided an SSL-secured environment to protect customer credit card and other personal- and business-related data.
- User/Password secured administrative back-office web portal that included the ability to:
- Manage orders (confirm, change, override, delete).
- Generate various analytical reports against order data.
- Auto-generate email confirmations to customers, as administrative personnel processed orders.
- Manage event dates, inventory and pricing.
- Configure future events. The system will automatically enable/disable an event from appearing on the ordering page. Moreover, an event can be configured to appear (for example) today but not allow orders to be placed until a week later.
- Sell seats and/or inventory related to a particular event (e.g. two tickets to the event and 1 DVD of the presenter's video).
- Configure multiple events, in mutiple categories, while having a variety of items.
- Enable/disable individual items from being ordered for an event.
- Track inventory. Define the available inventory. The system will automatically mark an item as "Sold Out", based on the number of available vs. allocated units.
- Optionally configure a Maximum Quantity allowed, per order, of any particular item.
- Show/hide the Available Qty and/or Maximum Qty Per Order on the ordering page.
- Optionally configure price levels. An item can have 3 price levels (e.g. Member, Non-member or Student). Price Level labels are also configurable. Patron indicates their qualified level during ordering and the system calculates totals accordingly.
- Configure which items are Taxable. Taxable State and Tax Percentage are also configurable.
- Configure which items incur a Service Charge and/or S&H Charge. These charges can be configured as "per item" or "per order" charges (e.g. "per item" charge is multiplied by the qty ordered, "per order" charges once for the item despite the qty ordered).
- Optionally configure Maximums per Entire Order for Service Charge and/or S&H Charge. Allows admin to define a ceiling/cap for these additional charges.
- The Event Ordering System can be invoked from any page and request that only a particular event or category be displayed. This can simplify the ordering process for the patron by tailoring the ordering system to the patron's interest. Additionally,the ordering system can be instructed to return to the referencing page immediately after items are selected (e.g. prevent immediate checkout).
- Optionally configure "More Info" hyperlinks for an event and/or item. The link can be configured to open in a window of specified size or full-screen.
- Cascading Style Sheet (CSS) govern the entire Event Ordering System and, therefore, colors and other asthetics can be easily changed to match client's theme.
- Optionally restock inventory for orders marked as Cancelled or SoldOut.
- Optionally assign shipper Tracking Codes when confirming an order. System will then provide a direct link to that shipper's online tracking system (e.g. FedEx, UPS).
Patron-Friendly Features:
- Provided an SSL-secured environment to protect customer credit card and other personal data.
- Subset the event listing by Category (e.g. lecture events vs. hands-on classes).
- Arrange the listing by event description, category, begins-on date and ordering-permitted-on date.
- Retain order information while patron continues to shop. All items ordered, per any/all events, will be displayed during checkout.
- When configured, patron can click "More Info" hyperlinks to receive more information about a particular event or item.
- Patron is walked through the following steps: Select Items, Collect Customer Identification, Review Order, Collect Payment Information, Receipt.
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